Employee Additions and Changes in Student Financial Services

As we welcome 2015 in Student Financial Services, we also welcome a new employee. Isaiah Behnke begins work at SFS on Monday, January 13th, assuming the role of Student Accounts Manager. Isaiah joins us from WorldStrides, where he served as an Account Manager. In his role in SFS, Isaiah will be responsible for managing day-to-day operations regarding student accounts, monthly payment plans, veteran’s benefits, 3rd-party contracts, and relationships with Campus Partners and Nelnet Business Solutions, among other activities.

John Martin has assumed the position of Assistant Director, Financial Aid. John had been an Undergraduate Financial Aid Administrator since joining SFS in December of 2013. In his new role, John will oversee most of the special programs or sessions for financial aid, including the awarding of financial aid for Summer Session, January Term, and Study Abroad, as well as managing the Satisfactory Academic Progress process and outreach coordination. In addition to being a great employee and colleague, John is also a proud Green Bay Packers fan.

Also taking on new responsibilities is Alaric Hammell, who was promoted to a Tier 2 Customer Service Representative. Tier 2 agents provide extremely important service to our students, parents, and outside customers. They are trained in all aspects of the work SFS does—financial aid, student accounting, loans, and scholarships—and their contacts are usually complex situations that require great sleuthing skills as well as tact, patience, and poise. Alaric joined Student Financial Services in April as a Tier 1 Customer Service Representative, joining us from University Advancement.