Fall Update from Student Financial Services

With the school year well under way, Student Financial Services is well underway with planning for the 2015-2016 academic year.  The fall months in SFS provide the best opportunity during the calendar year for project and development work to enhance student services and the student experience and to streamline and automate processes as much as possible.

Changes to the University Financial Aid Application for next year (which saves our financial aid applicants $25 per year, since we build and maintain it ourselves) are being made and tested; planning for spring financial aid deadlines communications with Undergraduate Admissions has been underway for a few months now; set up and testing of a new Student Information System module to support and automate U.Va. Collections activities are being finalized; as reconciliation of the fall semester payment plan begins, we have begun enrollment for the payment plan for spring; and as we convert to the new BroadWorks phone system, we’ll be taking advantage of new call recording capabilities to assist in training of our customer service team and to document customer interactions.

So while our volumes of face-to-face communications may be at a seasonal low, we remain hard at work on several important fronts to ensure our students’ success in the years to come.