As Angela Knobloch explained in a recent post, we are now in the Adoption phase of Finance Strategic Transformation. This phase, which is expected to last anywhere from 3 to 6 months, is all about stakeholders getting used to Workday Financials and becoming comfortable with the new system.
There are several methods the FST team is currently using to assist with stakeholder adoption. The primary methods used are Office Hours, Learning Opportunities, Faculty & Research Engagement, and Live Support.
Here's a look at how these methods are helping stakeholders:
- Office Hours: Virtual office hours allow for users with differing levels of comfort in the system to work together to problem solve.
- Learning Opportunities: 81 quick-reference guides, 18 self-paced trainings accessible in Workday Learning, and instructor-led and self-paced courses. Positive feedback from over 9,500 course completions indicate increased awareness, knowledge, and confidence among end-users.
- Faculty & Research Engagement: The FST team makes certain that everyone stays informed with both broad and targeted communications to faculty, researchers, and administrative staff.
- Live Support: Finance Solution Center data indicates users have a strong understanding of who to contact for assistance or to report an issue.
To learn more about stakeholder adoption progress, you can view the slides from the August Steering Committee and Advisory Group Meeting here.
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