From Angela Knobloch, FST Change Management & Continuous Improvement Workstream Lead
Many people think of “efficiency” when they consider continuous improvement. Efficiency is an important component, because reducing waste in processes can save valuable time and money. However, the other part of the equation is being “effective.” Effectiveness considers, “Is what we’re doing valuable in the eyes of our end users?” Are we holding on to a long-held procedure because we’ve done it so long it seems necessary, and yet our stakeholders see no value in it?
Effective + Efficient = Continuous Improvement. Here's your challenge: What do your end users value?
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