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| The Tolson Family |
“I’ve always been drawn to working at the intersection of
people and processes,” Ben Tolson says when asked what attracted him to the
role of User Success Agent. “Also, the opportunity to join UVAFinance during
FST was really intriguing to me. I knew my skills and experience could
contribute to the success of the Finance Solution Center, the project, and
would support the whole of UVA.”
Tolson, who is originally from Crozet, returned to the area
four years ago. Before that he lived in Boston working in the moving industry
developing an expertise in operations and customer service, accumulating
experiences that ultimately led him to UVAFinance and the Finance Solution
Center. Prior to joining UVAFinance, Ben was a special investigator and customer
service representative at CFA Institute.
As a User Success Agent for the Finance Solution Center,
Tolson will be in touch with people across Grounds and outside UVA. “I’ll be
fielding inquiries from stakeholders across the institution as we all work in
and learn a new system,” Tolson explains.
Tolson says that he is excited to learn new things each day
and that “the team, and the rest of UVAFinance, have all been really
welcoming.” He is enjoying getting to know everyone and is looking forward to
learning everything he can about Workday Financials so he can provide the best assistance
possible.
“I’m process-oriented and I can see opportunities where I
can have an impact on maximizing efficiencies to help the team provide great
customer service,” Tolson says.
Outside of work, Tolson and his family love spending time
outside and often go hiking and camping, usually accompanied by their lab-hound
mix, Jameson. Tolson and his wife, who also works at UVA, are proud parents to
their energetic eight-year-old son. Tolson can often be found playing games
like Minecraft, Mario Kart, and Fall Guys with his son when they aren’t
exploring the outdoors.
Tolson also enjoys golf, visiting local breweries and
wineries, and is a big sports fan.
