From your UVAFinance LSPs: New Help Desk!

The UVA Finance Help Desk has been migrated to a new host.  Here's what you need to know!

NEW- Submit a request through email

You can now submit a request by emailing finhelp@virginia.edu. Just remember to provide a relevant Subject Title and the necessary details in the body.  You can also reply to comments/questions from the LSP through the request email and it will automatically update the ticket.

The SAME- Submit a request through the user console

Here is the new link for the User Console

NOTE: You will need to be connected to HSVPN in order to access the console on the new host.

You still enter the console with your computing ID and eservices password. And don't forget to set the ORG drop down option to Finance.

What you may need to do:

If you have created a browser bookmark or a desktop shortcut to the old help desk, you will need to delete those and create new ones with the updated host address. The shortcut link in your start menu has already been updated.

Also NEW- Replying to LSP Notifications

You may notice this notification is from finhelp@virginia.edu. We plan to use this finhelp address for all future notifications.

If you have questions and reply to this email it will create a ticket, which will help the LSP team efficiently document requests for assistance.