As a part of the Finance Strategic Transformation project, new systems were implemented and processes were changed. To support our users across Grounds, UVAFinance also created new teams within central finance as a part of the transformation. The Ask Finance Team likely springs to your mind first as one of those new teams.
Another new team that was also created as part of the project to support Workday Finance users is the aptly named Workday Support Team, headed up by Sue Clements.
The team consists of a wide variety of experts who have both a breadth and depth of experience from working in different areas of UVAFinance as well as working with Workday at other organizations. Their priorities include troubleshooting Workday Finance, adjusting the configuration and business processes to resolve issues, as well as reviewing and assisting with business process failures.
The team also functions as the highest level of support for the cases that come in through Ask Finance. They're where the really thorny questions related to system configuration end up -- the ones that can't be addressed by functional expertise, but instead, need someone who can take a metaphorical "look under the hood." The Workday Support Team has solved over 1300 such cases since go-live on July 1, 2022.
The team will continue to work behind the scenes to work out the issues with Workday Finance, but they will also be looking toward the future, working on implementing new functionality to improve the system and adjusting the current configuration to address user needs as they develop.
Needs are escalated to the Workday Finance Support Team through askfinance@virginia.edu
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