The Finance Solution Center is hard at work answering your Workday Financials questions. Since go-live on July 5th, the FSC team has logged over 1,000 cases. That's a lot for just two weeks!
The number of calls the FSC team receives has also increased since go-live as you can see in this chart from the FSC SalesForce Dashboard:
So what kind of questions are people asking? The FSC team also uses SalesForce to track key areas people need assistance in. These key areas include:
- Payments
- P2P System Administration
- Expense
- Invoices
- Admin (Procurement)
- Security (Workday)
- Supplier Management AP
- Travel and Expense Card
- FDM Mapping
- Accounting (Payroll)
And judging from the User Success Survey results, the majority of end-users are satisfied with their resolution, the team's responsiveness, and the level of service. Here's a look at the survey stats:
- Average Rating: 4.76/5
- Satisfaction with Resolution: 4.74/5
- Satisfaction with Responsiveness: 4.75/5
- Satisfaction with Service: 4.8/5
If you have questions for the Finance Solution Center, you can speak with a User Success Agent by sending your question to askfinance@virginia.edu or calling (434) 924-3400 between the hours of 8am and 5pm, Monday through Friday.
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